Returns policy.

At MXRevive, we want you to be completely satisfied with your purchase. This policy explains your rights and how we handle returns and refunds, in line with UK consumer law.

1. Your Legal Right to Cancel (Distance Selling)

  • Cooling-Off Period: For online orders, you have 14 days from receiving your goods to cancel your order without giving a reason.

  • Return Timeframe: Once you notify us, you have another 14 days to send the items back.

  • Refunds: We’ll refund you within 14 days of receiving the return (or proof of postage) to your original payment method.

2. Returns for Change of Mind

We accept returns for unwanted items (beyond your legal rights) provided that:

  • The product is new, unused, and in resalable condition.

  • Returned within 14 days of delivery.

  • Proof of purchase is included.

3. Non-Returnable Items

The following are final sale and cannot be returned or exchanged (unless faulty):

  • All Used Items (including used MX boots, kids boots, and knee braces).

4. Eligible Products for Return

You can return the following items if they are new, unused, and in original condition:

  • New MX Boots

  • New MX Helmets

  • New MX Knee Braces

  • New Kids MX Boots

5. Faulty or Damaged Goods

Under the Consumer Rights Act 2015, you’re entitled to a refund, repair, or replacement if your item is faulty, not as described, or unfit for purpose.

If your product arrives damaged or develops a fault, please contact us immediately at mxrevive@gmail.com.

6. How to Return

  1. Contact Us: Email mxrevive@gmail.com with your order details and reason for return.

  2. Package Carefully: Use the original packaging if possible.

  3. Send To: Returns should be posted to MXRevive, Unit 15, Chantry Mill, Plympton, Plymouth, PL7 1YB

  4. Postage: You are responsible for return postage unless the item is faulty or incorrect.

  5. Processing: Refunds/exchanges are processed within 14 days of us receiving the returned item.

Important Notes

  • All used items are non-returnable (final sale).

  • MXRevive may update this policy at any time.

  • For detailed advice on your rights, please consult independent legal guidance.